- Introduction
This refund and return policy applies to products purchased through Vitalcookturner (a brand of Captallure Kitchenware, Netherlands).
We provide a clear process for returns, refunds, and product-related inquiries in accordance with applicable Dutch and European consumer protection regulations.
- Company Information
Brand: Vitalcookturner
Company Name: Captallure Kitchenware
Address: Parijslaan 2, 5627TR Eindhoven
Tel: +636100065
Email: spatula@vitalcookturner.com
Website: www.vitalcookturner.com
- Payment Methods
Vitalcookturner accepts a variety of popular payment methods, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported e-wallets
Refunds will be processed through the original payment method (if applicable).
Refund processing time may vary depending on the payment method and the customer’s bank.
- 4. Right to Return
Customers located in areas governed by applicable European consumer protection law have the right to return goods without reason within 14 days of receipt.
To exercise this right, customers must contact our customer service team via email within the applicable period and provide the following information:
Order information
Customer details
A clear return request
Upon receiving the request, we will provide relevant return instructions.
- Return Address
For approved returns, customers should send the product to:
Parijslaan 2, 5627TR Eindhoven
Customers should contact our customer service team for applicable return instructions before sending any return package.
- Return Conditions
Returned products shall be processed in accordance with applicable consumer protection requirements.
Customers should return the product in suitable condition, including all original packaging and accessories (if applicable).
Upon receiving and verifying the returned product, Capitalure Kitchenware will process the refund in accordance with applicable regulations.
- Damaged or Defective Products
If the product arrives damaged or defective, please contact us via email after receiving your order.
Please provide the following information:
Order Number
Problem Description
Photos showing the product’s condition
After reviewing the information you provide, Capitalure Kitchenware will arrange a suitable solution, which may include:
Refund; or
Replacement
For some damaged products, if you can provide sufficient photographic evidence, it may not be necessary to return the affected item.
- Shipping Delays and Refund Requests
Vitalcookturner partners with several well-known logistics companies, including:
DHL
FedEx
UPS Priority
Other applicable logistics services
Estimated delivery time:
5-12 business days after shipment
Logistics tracking information will be automatically sent to the email address you provided at checkout. Customers may receive the following updates:
Order Shipped
Logistics Center Arrival
Local Delivery Progress
If the order exceeds the standard delivery time, Capitalure Kitchenware will contact the relevant carrier to investigate the delivery status.
After reviewing the investigation results and specific circumstances, we will determine an appropriate solution, which may include:
Full refund; or
Reshipment
- Refund Processing Time
Once the refund request is approved, Capitalure Kitchenware will process the refund according to the applicable payment process.
The refund amount will be returned via the original payment method.
The arrival time of the funds may vary depending on the payment method and financial institution.
- Contact Us
For any questions regarding refunds, returns, product damage, or order-related issues, please contact:
Email: spatula@vitalcookturner.com
Our customer support team checks inquiries regularly. If you contact us outside of service hours, please leave a message, and we will reply within 24 hours.