- Introduction
These Terms of Service apply to your use of the Vitalcookturner website and your purchase of products from Vitalcookturner (a brand under Capitalure Kitchenware).
By accessing our website or placing an order, you agree to these Terms of Service. Please read these terms carefully before completing your purchase.
- Company Information
Brand: Vitalcookturner
Company Name: Capitalure Kitchenware
Address: Parijslaan 2, 5627TR Eindhoven
Phone: +636100065
Email: spatula@vitalcookturner.com
Website: www.vitalcookturner.com
- Products and Orders
Vitalcookturner offers kitchenware, including spatulas and ladles.
Product information, descriptions, pricing details, and stock availability are available on our website. It is the customer’s responsibility to carefully read the product information before placing an order.
After order submission, customers will receive an order confirmation email sent to the email address provided at checkout.
Captallure Kitchenware reserves the right to refuse or cancel orders, including in cases of inaccurate information, suspected misuse, or applicable legal requirements.
- Pricing and Payment
All prices displayed on the Vitalcookturner website are in accordance with applicable business regulations.
Customers are responsible for providing accurate information necessary for order processing.
Payment confirmation is required before the order can be prepared and shipped.
- Shipping
Vitalcookturner offers shipping services to customers in Europe.
Orders will be shipped via reputable logistics companies, including DHL, FedEx, UPS Priority, and other suitable shipping services.
Standard shipping time is approximately 5-12 business days after shipment.
During the shipping process, customers will receive tracking updates via the email address provided at checkout. Notifications may include important order progress information, such as shipment confirmation, arrival of goods at the logistics center, and local delivery updates.
Delivery times may vary due to carrier arrangements, local delivery conditions, public holidays, and other factors affecting transport.
If an order exceeds the standard delivery period, Capitalure Kitchenware will contact the relevant carrier to verify the delivery status. Based on the investigation and applicable circumstances, we will arrange a suitable solution, including a full refund or reshipment.
- Delivery Risk and Ownership
In accordance with applicable European consumer protection regulations, Capitalure Kitchenware remains liable for the goods until they are received by the customer or their designated representative.
Ownership of the purchased product transfers to the customer upon successful delivery.
- Right to Return
Customers located within the jurisdiction of applicable European consumer protection regulations have the right to return goods without reason within 14 days of receipt.
To exercise this right, customers must contact our customer service team via email within the applicable period and provide relevant order information.
Upon receiving the return request, the customer will receive instructions on the return process (if applicable).
The right to return is subject to the conditions stipulated by applicable European consumer protection laws.
- Returns and Refunds for Defective or Damaged Products
If a product arrives defective or damaged, the customer should contact our customer service team upon receiving the order.
The customer can send relevant information and supporting documentation, such as photos showing the product’s condition, via email.
Captallure Kitchenware will review the information provided, assess the application, and arrange an appropriate solution, including a refund or replacement.
For some cases involving damaged goods, the customer may not need to return the affected product after providing sufficient supporting documentation.
- Customer Responsibility
The customer is responsible for providing accurate order information, including contact details and delivery information.
The customer should carefully check the order details before completing payment to ensure the information provided is correct.
- Fair Use
The customer agrees to use the Vitalcookturner website in accordance with applicable laws and these Terms of Service.
Any interference with the operation of the website, attempts to abuse the service, or violations of applicable regulations may result in restricted access or, where necessary, further action.
- Limitation of Liability
Captallure Kitchenware is responsible for fulfilling its obligations under applicable law and these Terms of Service.
Nothing in these Terms of Service limits any rights or protections available to consumers under applicable mandatory European consumer protection regulations.
- Applicable Law
These Terms of Service are governed by applicable laws of the Netherlands and respect applicable mandatory consumer protection regulations in the relevant European jurisdictions.
Any dispute will be handled in accordance with applicable legal procedures and authorities.
- Changes to Terms
Captallure Kitchenware may update these Terms of Service as necessary to reflect changes in business operations or applicable legal requirements.
The latest version will always be available on this page, with the effective date shown above.
- Contact Information
For any questions regarding these Terms of Service, please contact:
Tel: +636100065
Email: spatula@vitalcookturner.com